Matt Prebble, CEO of Accenture UK & Ireland, said HR directors will in future bear responsibility for managing AI agents alongside human employees, and that businesses will be forced to fundamentally rethink their leadership models for the AI era.
The Agentic Workforce · Accenture
HR Directors Will Soon Manage AI Agents Alongside Humans
As "digital employees" gain login IDs, email and system access, the question of who manages and evaluates them is landing squarely in HR's domain — forcing businesses to rethink leadership for the AI era.
700K
Employees in Accenture's reskilling programme for agentic AI
300M
CVs a year automated by Adecco using Agentforce
4
Things agents now receive: login ID, email, system access, a manager
From Tool → Team Member: The Shift in Scale
Accenture's reskilling effort dwarfs a typical corporate retraining programme.
~Thousands
typical programme
700,000
Accenture reskilling
Among the largest agentic-AI reskilling efforts in the world.
HR as "Change Leader": The New Management Loop
Onboard AI agents as team members
→
Assign managers & evaluation
→
Govern via "Agent Ops" frameworks
The Upside
Automates repetitive work
Frees humans for creative, strategic tasks
Recruiters redirected to human-centred work
The Open Questions
Who is accountable for an agent's performance?
How to ensure explainability & auditability?
"Agent Ops" frameworks still nascent
"Businesses will be forced to rethink org charts, evaluation systems and the locus of responsibility for the AI era."
— The move from generative to agentic AI puts HR at the centre of reskilling and governance.
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