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EY’s Dan Diasio Examines the Full Cost of Bringing AI Into Companies

October 26, 2026 at 14:31 EDT

Sales & Business
AI Agents

Enterprise AI costs can extend well beyond model tokens, spanning infrastructure, employee training, governance and recovery when systems fail. EY Global Consulting AI Leader Dan Diasio discussed those operational costs in an episode of Rocket’s AI Deep Dive.

Enterprise AI economics

The AI bill goes beyond tokens

Running agents can add infrastructure, training, governance and recovery work to the model invoice. The full operating cost can be difficult to see before deployment.

One workflow, two cost examples

Illustrative customer-service costs described by EY; the workflows differ.

$0.04

Basic chat

$1.20

Orchestrated workflow

The $1.20 example includes retrieval, planning and subagents; it is not a like-for-like price for the basic chat.

A seven-part cost picture

Tokens and API calls · subscriptions · platform infrastructure · governance · organizational change · failure recovery · potential regulation

Make the full operating cost visible

Track usage, assign cost ownership and weigh each deployment against measurable value before scaling.

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