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Salesforce Begins Offering Outcome-Based Contracts for Agentforce

September 2, 2026 at 19:33 EDT

AI Agents
Sales & Business

Salesforce is beginning to offer customers custom Agentforce contracts that tie payment to business outcomes, including revenue generated by AI-assisted sales work and costs reduced through automated customer service. The move adds a performance-linked option to the product’s existing per-user, per-conversation and per-action models. Details on the custom contracts

AUG 30, 2026 · SALESFORCE

Agentforce pricing moves closer to business outcomes

Salesforce is beginning to offer custom contracts tied to revenue gains or cost reductions, alongside its existing usage and seat options.

The pricing landscape

$0.10

per standard action

per conversation

4.3M

help-site inquiries handled

70%

resolved by Agentforce

The unit can change with the work

Standard Agentforce actions use 20 Flex Credits. Agentforce Voice actions use 30.

Each block represents 5 Flex Credits

Why buyers may welcome it

Payment can track measurable value.
Successful autonomous service work can carry a clearer business case.

What still needs proof

Revenue and savings need explicit attribution rules.
Data readiness, maturity and implementation complexity remain concerns.

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