Salesforce (NYSE: CRM) announced on June 15, 2026 that it had signed a definitive agreement to acquire the AI customer service platform Fin (formerly Intercom) for approximately $3.6 billion. The deal is expected to close in Salesforce's fiscal fourth quarter of FY2027, subject to regulatory approval and other customary conditions. According to the official announcement, Fin's technology will be integrated into Salesforce's autonomous AI agent platform Agentforce, offering rapid deployment options for businesses ranging from small companies to large enterprises.
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