Canadian Banks Move to Block AI Agents Over Security and Liability Concerns

Royal Bank of Canada has begun blocking third-party artificial intelligence agents, including Meta Platform Inc.'s Muse, from accessing its banking systems after determining that such tools present unacceptable risks to customers and the institution. The move, announced to employees on October 27, follows a full security review and represents the first major Canadian bank action against third-party agents gaining access to customer financial data and transaction capabilities.