A survey of more than 250 security leaders and practitioners found that 28% of security operations center (SOC) alerts are never investigated, a backlog that has prompted interest in AI SOC agents as a remedy.
SOC alert backlog · Survey of 250+ security leaders and practitioners
Nearly 3 in 10 SOC alerts are never investigated
The backlog is pushing security teams toward AI SOC agents, but adoption depends on whether processes, data access and staff are ready for automation.
28%
of SOC alerts are never investigated
250+
security leaders and practitioners surveyed
18
point checklist for judging SOC readiness for AI-driven operations
Share of SOC alerts by investigation status
Column height is proportional to share of alerts (100% = full height)
Roughly 28 of every 100 alerts go unexamined, which means a real intrusion can sit in the queue unseen.
What AI SOC agents aim to do
Take on repetitive triage and investigation work so analysts can focus on higher-priority incidents.
What adoption requires
Installing a tool is not enough. Teams must check whether their SOC is ready before relying on automation.
Readiness checklist
Automation is an organizational challenge as much as a technical one
Preparation areas named for AI SOC deployment:
Processes
Defined triage and investigation workflows
Data access
Agents can reach the data they need
Staff readiness
Analysts prepared to work alongside automation
Caveats: The 28% figure comes
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