ElevenLabs CEO Says Companies Should Disclose AI Voice Agents on Customer Calls
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ElevenLabs CEO Mati Staniszewski says businesses using AI voice agents in customer service should tell callers they are speaking with a machine, at least while the technology is still unfamiliar to consumers. The position lands as ElevenLabs pushes deeper into conversational AI, a market where synthetic voices are moving from content creation into live support calls, sales workflows and customer operations.
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