Workday AI Deals Outpace Active Use Among Some Customers, Report Says

Workday's push to turn AI into a larger revenue stream is running into a usage gap: some customers have signed for AI access, but a smaller slice are putting the tools to work. At one consultancy serving more than 400 Workday customers, roughly half of clients had agreements that included usage-based AI features, yet only 10% to 20% were actively using those features, and none were using Sana Enterprise.