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Salesforce and NVIDIA Unveil Koa, a CRM Reasoning Model for Agentforce

September 18, 2026 at 04:58 EDT

Foundation Models
AI Agents
Sales & Business

Salesforce and NVIDIA have introduced Koa, Salesforce's first CRM reasoning model for Agentforce, built on NVIDIA Nemotron and trained on synthetic CRM workflows instead of customer data. The companies are positioning it as a Salesforce-hosted model for enterprise agents that need to plan multi-step work inside governed sales, service and customer operations.

Sep. 15, 2026 · Salesforce + NVIDIA

Koa moves CRM reasoning inside Agentforce

The new model is tuned for multi-step CRM work, with synthetic enterprise scenarios, Salesforce-controlled weights and lower reported CRM Bench errors.

CRM history

27 years

Modeled into synthetic workflows.

Workflow span

14+

Industries represented in scenarios.

Context reliability

2.1x

Higher reported recall of customer context.

Base model

120B

Nemotron-3-Super foundation.

CRM Bench error comparison

Lower is better. The reported claim maps to one Koa block against three baseline error blocks.

Leading models

3 error blocks

Koa

1 error block

How the specialization loop works

Synthetic CRM scenarios

→

Nemotron post-training

→

Agentforce tool choices

→

CRM action or escalation

Why teams like it

Domain-specific reasoning, controlled weights and repeatable tool use fit regulated CRM workflows.

What still needs proof

Benchmark scoring, permissions, schemas and live escalation rules will decide production results.

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